Refund Policy

1. Overview

PhotoRealify is operated by VECTORSPELL LTD ("we", "our", or "us"), a company registered in England and Wales with company number 17167562. This policy explains when refunds are available for PhotoRealify subscriptions and credit purchases. It should be read together with our Terms of Service.

2. Subscriptions

You may cancel your subscription at any time from your account. Cancellation stops future renewals; you keep access to your plan and any remaining included credits until the end of the billing period you have already paid for. We do not provide prorated refunds for partially used billing periods.

If you were charged in error - for example a duplicate charge, or a renewal after you cancelled - contact us and we will refund the incorrect charge in full.

3. Credit Purchases

Additional credits purchased on top of a subscription are one-time purchases. If none of the purchased credits have been used, you may request a full refund of that purchase within 14 days. Once any of the purchased credits have been spent on processing, the purchase is non-refundable, because the underlying processing costs have been incurred on our side.

4. Failed Conversions

Credits are only deducted when a conversion completes successfully. If a conversion fails for a technical reason on our side, nothing is charged. If you believe credits were deducted without a successful result, contact us and we will restore them.

Refunds are not provided for conversions that complete successfully but do not match your aesthetic expectations. The preview and comparison tools are provided so you can evaluate results, and lower-cost realism levels are available for experimentation.

5. Your Statutory Rights

If you are a consumer in the UK or EU, you normally have a 14-day cancellation right for online purchases. By starting to use paid processing immediately, you request immediate performance of the service and acknowledge that the right of withdrawal no longer applies to the portion of the service already performed. Where you withdraw within 14 days without having used the service, you will receive a full refund. Nothing in this policy limits any rights you have under applicable consumer protection law.

6. Payment Processing

Payments are processed through Stripe Managed Payments. For eligible transactions, Link may act as the merchant of record and refunds may be issued by Stripe or Link to your original payment method. Refunds normally appear within 5-10 business days depending on your bank.

7. How to Request a Refund

Email [email protected] from the address on your account, with the approximate date and amount of the charge. We respond to refund requests within 5 business days.